سياسة الشحن

Welcome to SnapGad! We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy below:

Shipping Information

  • Delivery Locations: We are pleased to offer shipping to all locations within the United Arab Emirates.
  • Delivery Timeframe: Orders are typically delivered within 3 business days from the date of purchase.
  • Processing Time: Orders are processed and dispatched within 1 business day of receiving the order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Charges: We offer free shipping on all orders above AED 200. For orders below AED 200, a flat shipping fee of AED 20 will be applied.
  • Delivery Service: We partner with reputable courier services to ensure that your orders are delivered safely and on time.

Payment Information

  • Cash on Delivery: We offer cash on delivery for all orders, ensuring a convenient and secure payment method. No advance payment is required.

Order Tracking

  • Tracking Information: Once your order is dispatched, you will receive an email with the tracking number and a link to track your shipment. You can also track your order through the "My Orders" section on our website.
  • Delivery Updates: Our courier partners will provide updates on the status of your delivery. You will be notified of any delays or changes in the delivery schedule.

Delivery Issues

  • Incorrect Address: Please ensure that you provide the correct shipping address at the time of purchase. SnapGad will not be responsible for orders delivered to an incorrect address provided by the customer.
  • Delivery Attempts: Our courier partners will make up to three delivery attempts. If delivery is unsuccessful after three attempts, the order will be returned to us, and a re-delivery fee may apply.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer support team within 48 hours of receiving the delivery notification. We will work with the courier to resolve the issue as quickly as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team at info@snapgad.com or call us at +971 50 754 1409.

Thank you for shopping with SnapGad. We appreciate your business and strive to exceed your expectations with every order.